Our expansion into Palo Alto

Frequently Asked Questions

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+ When will Pets In Need begin operating the Palo Alto Animal Shelter?

We will begin operating the Palo Alto Animal Shelter on Tuesday, February 19, 2019.

+ When will Pets In Need Palo Alto be open to the public?

We will be open to the public immediately in order to meet the needs of our new community.

In the weeks that follow we will be making capital improvements to the shelter, training staff, developing robust humane education programs and carrying out other activities. Please be patient with us as our operation grows and changes over time.

+ What are your hours?

Pets In Need Palo Alto will be open Monday through Saturday from Noon to 5:00 p.m. and closed on Sunday.

In the future, we hope to expand our hours of operation in Palo Alto to match those of our Redwood City location. Pets In Need Redwood City is open Monday through Friday from Noon to 5:00 p.m. and Saturday and Sunday from 10:00 a.m. to 5:00 p.m.

+ What programs and services will be offered in Palo Alto?

We will continue to offer spay and neuter surgeries to members of the public and for rescue groups as the Palo Alto Animal Shelter has been doing for years.

We plan to continue operating a vaccine clinic each Wednesday from Noon to 1 p.m. The vaccine clinic is open to the general public, including non-residents of Palo Alto, Los Altos and Los Altos Hills.

Additionally, Pets In Need will offer adoption services and volunteer and foster opportunities, animal licensing, lost and found pet assistance and will accept owner surrendered animals.

In the future, we will offer humane education programs such as camps, teen shadow opportunities, school and Girl Scout troop visits and birthday parties.

+ What do I do if I lost my pet?

If you’ve lost your pet, please visit the shelter to complete a lost animal profile. You should also check in with other area shelters regularly. Lost animal information can be found on PetHarbor (www.petharbor.com) If your animal arrives at Pets In Need Palo Alto or is picked up by an Animal Control Officer and has identification, including an ID tag or a microchip, we will contact you.

You should also distribute lost pet flyers within a three block radius of your home and post to neighborhood social media sites such as NextDoor and Craigslist.

+ What do I do if I found a stray animal?

If you’ve found a stray animal, please call ahead to the shelter at 650.496.5971 to make arrangements.

+ How long will you keep a found pet?

A found animal will be held for seven days before being made available for adoption.

+ How do I surrender an animal?

To surrender an animal, please call ahead to the shelter at 650.496.5971 to make arrangements.

+ Do you provide euthanasia services?

At Pets In Need, we believe that euthanasia should be reserved for animals that are medically or behaviorally unredeemable in the judgment of our animal care and medical staff.

Before our medical staff will administer euthanasia, you will be asked to surrender your animal to Pets In Need. Your pet will go through a thorough medical and/or behavioral assessment conducted by our medical team.

If our veterinarian’s diagnosis is that the animal is medically treatable and is not suffering, we will treat any medical or behavioral condition(s) that exist and when ready, will place the pet up for adoption. If our veterinarian’s conclusion is that your pet will not be able to have a decent quality of life and/or will not survive its injuries, even with medical treatment, your pet will be humanely euthanized at our facility.

If our animal behaviorist assesses your animal as a potential danger to the community, your pet will be humanely euthanized at our facility.

+ Do you provide cremation services?

Yes. Please contact us for information on cremation services.

+ What should I do if I want to volunteer?

All existing volunteers are welcome to stay on in their current shifts. If you are currently volunteering and you want to change your shift, or if you are a new volunteer and have completed a volunteer application, please email Rachel Nehemiah at rnehemiah@petsinneed.org.

+ How will Pets In Need remain true to its no-kill message while operating an open access shelter in Palo Alto?

No animal in the care of Pets In Need will be euthanized unless it is determined by our professional staff, including our veterinarian, to be dangerous to people, other animals or medically irredeemable.

We will rely on our trained behavioral staff to work with animals with behavioral challenges and plan to develop a foster network and partnerships with local rescue groups to help get animals with special needs into loving homes.

As a nonprofit with the flexibility to fundraise for animals with special needs, Pets In Need is able provide animals with the medical attention and behavioral training necessary to allow them to be adopted.

Thanks to the generosity of individual donors, corporations and foundations that support the life-saving mission of Pets In Need, we are moving closer to our vision of a world in which every healthy and adoptable animal finds a forever home. To donate, visit www.petsinneed.org.

+ Is Pets In Need or the CIty of Palo Alto planning to make upgrades to the shelter?

Yes. We are working with the City of Palo Alto to make immediate improvements to the existing shelter aimed at increasing capacity and functionality. This includes basic renovations to the office spaces and lobby and repairs to kennels.

Over the next several months we will add additional kennels in addition to upgrading the medical suite and investing in state-of-the-art medical equipment.

+ How can I get involved?

We are glad you asked! We are looking for volunteers who can commit to two-hour shifts each week. We are also searching for foster volunteers who are willing to open their homes to foster kittens or cats, puppies or dogs. Please contact Rachel Nehemiah, at rnehemiah@petsinneed.org for more information.

+ What can I do to support Pets In Need during the expansion?

Please show your support of the campaign to Help Us Hit The Ground Running in Palo Alto by making a tax-deductible donation at www.petsinneed.org.

You can sign up to volunteer or serve as a foster and spread the word when you follow us on Facebook, Instagram and Twitter and like and share our posts.

+ Will anything change at Pets In Need Redwood City as a result of this expansion?